Terms & Conditions

Service Description:

Customers can enroll through our Site or by calling our Customer Care Center. You enroll by entering your personal and billing information and selecting a pick up and delivery time.

We will pick up your bag and deliver your clean clothes:
- In 48 hours for HamperVille@Work and for doorman buildings.
- On the selected time and date (any time after 48 hours) for non-doorman customers.

Billing:
We will charge your credit card when you sign up and on every 1st of each month thereafter. You may request to stop or suspend the recurring billing process by sending an e-mail to our Customer Billing Center at \n This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or by calling our Customer Care Center.

Rollover refers to the accumulation of any unused garments in your plan. There is no time limit as for how long your rollover will carry on.

Additional Charges:
HamperVille reserves the right to charge additional fee for items that cost more to clean. The following items are examples:

1) Gowns: $45+

2) Wedding dresses: $75+

3) Leather & Suede: By estimate.

Cancellation:
If for any reason you decide to cancel your subscription, you can cancel by calling us at (877) 426-7379 or by sending an email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Any un-used balance in your account will remain in your the account to be used at your convenience. If you cancel your subscription before 3 months of the start of the subscription, your pricing for the previous service will be adjusted to Pay-As-You-Go pricing and your credit card will be charged for the difference.

Introductory offer:
The discount applied to your 1st monthly charge is valid given that:
1) You keep your account for 3 months.
2) Use at least 85% of the value of your monthly plan.

Handling your garments:
Once we get to our cleaning plant we open your personal dry cleaning and wash & fold bags and itemize each garment. This process is recorded in digital video, which serves as proof of garments received. We keep video records for one month after the initial inventory date.

IMPORTANT NOTE REGARDING your garments: If you are including in your hamper an item worth more than $1,000 retail price, please let us know before your scheduled pickup by sending an email to \n This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This e-mail address is being protected from spam bots, you need JavaScript enabled to view it We are not liable for loss or damages to garments worth more than $1,000 retail price if you fail to follow this policy.

Delivery:
We always strive to pick up and deliver on time. However, the safety of our employees, other motorists and pedestrians takes precedence. In cases of bad weather, traffic congestion or other occurrences beyond our control it may be necessary to make adjustments to our delivery schedule, which will cause us to suspend chosen delivery dates and times. In such case, a customer service representative may call or e-mail you to let you know the status of your delivery time.

Stains:
Please keep in mind, that while we aim to remove all stains, some stains may never completely be removed. In particular, this includes failure to follow care instructions, further complicating a stain by using a home remedy such as water or soda, chemical damage from spillage of alcoholic beverages, medications, perfumes, after shaves, hair dyes, perspiration and shrinkage of garments due to improper washing techniques.

Damage and Loss Policy:
HamperVille ® is liable for incidental damages and loss to articles placed within our care if the customer is not at fault. Cases where the customer is at fault include (but not limited to) instances where the customer is aware of special garment treatment but does not use the "Special Instructions" box when placing an order. Our claims system is based on the American National Standards Institute's 'Fair Claims Guide for Consumer Textile Products. We take pride in our business knowing that we can provide the highest level of customer service in the dry cleaning industry!

We provide you with 2 options to tell us the number of garments in each order: A) Through your account on our website. Or B) By completing the order form found either by HamperVille Stations or found with your clean garments once we return them. If you fail to use either one of these 2 options as proof of the number of garments in your order, your claim will not be a strong one and we will not be liable for any missing items.

IN THE RARE CASE WHERE GARMENTS ARE DAMAGED OR LOST YOU MUST CONTACT US WITHIN 24 HOURS OF YOUR DROP OFF. You must give us the damaged items in their HamperVille plasic wrapping as evidence that it was damaged by us. After 24 hours of your drop off, we shall not assume any responsibility for damaged or missing items. We are not responsible for any loss or damage after delivery to your doorman, concierge or other apparently authorized person. We are not responsible for any loss or damage due to handling by, storage with or delivery by your doorman, concierge or other authorized person, including, for instance, the erroneous delivery of your garment to a third party cleaner. The rules regarding inventory set forth under “Service Description” apply.

WE DO NOT ASSUME RESPONSIBILITY FOR DRY CLEAN ONLY ITEMS PLACED INSIDE WASH AND FOLD BAG. All dry clean only items must be separated from the wash and fold order. We will not be responsible for sorting dry clean items from wash and fold items. All items placed in the wash and fold bag will be laundered and folded. We will not be liable for damages to dry clean only items placed in wash and fold bags.

We are not responsible for loose items in pockets or bundles of garments (i.e. jewelry, watches, and cash). We request that customers empty pockets prior to leaving items with us as we can not be held responsible for damage to your garments from items left in pockets (Lipstick, Gum, Pens, etc.)

For comforters and mattress pads: We will follow the cleaning instructions on the label. We are not responsible for any shrinkage caused by the cleaning process. We cannot guarantee the removal of all stains. If re-cleaning is necessary we will do so. We are not responsible for down shifting inside the item during the cleaning process.

If we determine that HamperVille.com is responsible for the loss of or damage to an item we will refund you the replacement value ten (10) times our charge for cleaning that garment regardless of brand or condition.

If it is unclear who is responsible for the damage, HamperVille.com will have the garment analyzed at owner’s expense by an International Fabricare Institute garment analysis laboratory. Restitution will be made based upon the lab’s report. Our liability shall in no event exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.

Pricing:
HamperVille.com reserves the right to change prices at any time and is not responsible for typographical errors on the website related to pricing information.

Privacy Policy:

HamperVille.com takes privacy and data protection issues seriously. We have designed this Privacy Policy to explain how we handle personally identifiable information collected from merchants who register for services and submit information to HamperVille.com through the Internet.

Information Collection and Use

HamperVille.com collects personally identifiable information when you register for a HamperVille.com account, and when you use certain HamperVille.com products and services. HamperVille.com may also receive personally identifiable information from its resellers and other business partners.

When you register with HamperVille.com, we ask for your contact information (such as your name, street address and email address), as well as certain information pertaining to your business, along with billing information such as a bank account and/or credit card number.

In the course of processing a payment transaction, we typically receive from the merchant or financial institution information related to the transaction. This normally includes information about the payment that a consumer has furnished the merchant or financial institution in placing the order. We do not acquire any information directly from consumers through the www.HamperVille.com Web site.

The personally identifiable information we acquire in processing payment transactions varies according to the nature of the transaction and the way in which merchants or financial institutions are using our payment services. It may include, for example, the amount of the transaction, the consumer’s name, credit card number and expiration date, checking account number, billing address, and shipping address.

HamperVille.com uses the information collected to fulfill your requests for certain products and services, to process payment transactions, to facilitate billing, and otherwise deliver the payment gateway services. We may also send merchants service announcements, newsletters, and periodic notices about specials, new products and services and products and services offered by HamperVille.com business partners. Personally identifiable consumer information is used to process payment transactions and for no other purpose.

HamperVille.com does not offer services or sell products to children. HamperVille.com does not request or knowingly collect personally identifiable contact information from anyone under the age of 13.

Information Sharing and Disclosure

Protecting personally identifiable information about merchants and consumers is an important part of our business. We share and disclose such information only as described below.

HamperVille.com sends personally identifiable information about you to other companies or people:

1. When we have your consent to share the information;
2. When we need to share your information with third parties, such as banks and credit card processors, to provide the product or service you have requested;
3. In connection with products and services offered by HamperVille.com business partners and/or companies who work on behalf of HamperVille.com to provide a product or service to you
4. It is appropriate to comply with law
5. It is necessary to enforce or apply the terms and conditions of our Merchant Agreement and other applicable agreements; or
6. It is necessary to protect the rights, property, or safety of HamperVille.com, our users, or others, which may include the exchange of information with other organizations for fraud protection and/or risk reduction.

In the event that HamperVille.com is acquired, merchant account information may be one of the transferred assets.

HamperVille.com reserves the right to modify or amend this Privacy Policy at any time and for any reason. If there are material changes to this statement or in how HamperVille.com will use personally identifiable information, HamperVille.com will post notice on HamperVille.com homepage at www.hamperville.com prior to implementing the change. The amended Terms shall automatically become effective immediately after they are posted. Your continued use of the site or HamperVille.com services after the posting of the amended Terms on the Site constitutes your affirmative: (a) acknowledgement of the terms and its modifications; and (b) agreement to abide and be bound by the terms, as amended. If you have additional questions about this Policy, please contact us at \n This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .