Monday - Friday: Your choice of 6:00 PM - 9:00 PM, 7:00 PM - 10:00 PM or 8:00 PM- 11:00 PM. If you live in a doorman building the default pickup & delivery hours are  6:00 PM - 9:00 PM.

Saturday: 3:00 PM - 6:00 PM

Customer Service Hours:

Monday - Friday: 8:00 AM - 8:00 PM

Saturday: 9:00 AM - 6:00 PM

 Pay-As-You-Go users: Minimum $25 per pickup.

There is a $5 missed delivery fee. We will call you to re-schedule. To avoid any fees, please call us 5 hours in advance to let us know you won't be home.

It's the best value plan for your money and it's chosen by most of our customers.The amount of the monthly subscription is determined by you and is made up of the clothes that you estimate to consume per month. You will be provided an online tool that will help you estimate your monthly dry cleaning and/or laundry consumption. You don't have to worry if you estimate too much or too little: If you estimate too much, the remaining credit rolls-over from month to month and your subscription amount can be modified at any point in time. If you estimate too little, you will be charged the same low prices for the excess consumption.The subscription does not include any fees for membership, delivery or any other fee.

For example, your monthly subscription can have 3 wash/fold bags (each bag is 20 lbs). This means that your monthly subscription will be $66 or $1.10 per lbs. If in any given month you only use 2 bags, the remaining bag rolls-over to the next months for up to 12 months.

The top 2 reasons most users choose the rollover monthly subscription is because it offers better pricing than the Pay-As-You-Go option and it is a perfect budget planning tool

If you cancel within the trial period (time between sign up and the 1st plan renewal): Your account will be closed and you'd pay the difference between what you've paid and the Pay-As-You-Go pricing.

If you cancel at any point in the future: In this case your monthly charges will stop immediately. Your rollover credit will remain in your account for 12 months so that you can use it at your convenience.

You can cancel your subscription by email to info@hamperville.com or by calling us at (877) 426-7379

Care information must be permanently attached to all garments. If this information is not present, the customer fails to provide "Special Instructions", and the garment is damaged as a result, or if care instructions are followed and the garment or some component part fails, the responsibility is with the manufacturer. Your best recourse is to go to the retailer who sold you the item. Good retail practice requires that a store exchange a defective item or refund the price.

Some stains simply can't be removed by any known method, and while no one is to blame, there is no remedy. This is also true of the damaging effects of age on all fabrics.

Shirts Cold-washed- $3.25: Bright/dark colored shirts are cold-washed. The difference between normal shirt laundry and cold-wash is that, beside the wash temp, is the normal process of shirt laundry goes through a machine press while cold-washed shirts are hand-ironed, which ensures that they don't have that shine that you might see on some garments after they are ironed. In summary, the objective is that your dark/bright colored shirts will look like new for 3-4 years of usage.

Shirts dry cleaned - $4.25: Some shirts require dry cleaning either based on the shirt's label or based on the owners' request.